Epistemic LAS policies
Terms of Use
Condiciones aplicables al sitio web y al servicio SaaS institucional Epistemic.
These terms govern the public website and institutional use of the Epistemic LAS SaaS. They are structured for a B2B educational relationship: the signed order, proposal, contract, data processing agreement, and schedules supplement and, in the event of conflict, prevail over this page.
Provider identification
1. Definitions and order of precedence
| Website | The public Epistemic LAS website. |
|---|---|
| Service | The institutional Epistemic LAS SaaS. |
| Institution | The entity contracting or assessing the Service. |
| Authorized User | A person enabled by an Institution to use the Service. |
| Institution Data | Information submitted to the Service by an Institution or its users. |
| Order | An accepted proposal or other commercial document. |
The data processing agreement governs processing on behalf of the Institution. Signed documents prevail over this policy for their specific subject matter.
2. Provider, website, and service scope
The Website provides information, resources, and a contact channel. The Service enables institutions to diagnose, measure, assess, monitor, and validate learning outcomes through institutional configurations. Contracted features, capacity, environments, support, and integrations are only those described in the current Order.
3. Eligibility, authority, and users
Anyone accepting an Order or administering the Service represents that they have capacity and authority to act for the Institution. The Service is not intended for minors to contract directly. When students or minors are users, the Institution determines the applicable legal basis, notices, authorizations, and supervision.
4. Accounts, roles, and institutional access
The Institution manages onboarding, offboarding, roles, and permissions and must keep them current. Each Authorized User must use their own account, protect credentials, avoid sharing tokens or sessions, and report suspicious access without delay. The Institution is responsible for activity performed through accounts it keeps active, except where attributable to the Service.
5. Orders, fees, taxes, and payments
Fees, currency, taxes, invoicing, due dates, renewal, cancellation, refunds, and any trial or discount exist only if stated in an accepted Order. The Website and Service do not currently process card payments or independently create a consumer subscription. Non-payment is handled under the contract and applicable mandatory law.
6. Acceptable use
The following is not permitted:
- accessing or attempting to access data, accounts, roles, or tenants without authorization;
- interfering with the availability, security, integrity, or performance of the Service;
- introducing malicious code, bypassing controls, extracting data abusively, or performing security tests without written authorization;
- submitting unlawful, infringing, discriminatory content, or content unnecessary for the contracted educational purpose;
- reselling, copying, decompiling, or exploiting the Service outside the licenses and limits permitted by law or the Order.
7. Institution data and content
The Institution retains its applicable rights over its data, instruments, rubrics, and content. It warrants that it may submit them and provide the instructions needed for their processing. It grants Epistemic LAS and approved subprocessors only the limited permission needed to provide, protect, and maintain the Service under the contract.
8. Intellectual property, license, and feedback
The Service, software, designs, documentation, methodology, and marks belong to their respective owners. During the contracted term, the Institution receives a limited, non-exclusive, non-transferable, revocable right for its Authorized Users to use the Service. Suggestions may be used to improve the product without disclosing confidential information or asserting rights over Institution Data.
9. Third-party services and integrations
An external integration forms part of the Service only when enabled or contracted. Its terms, availability, and processing may depend on the third party. The Institution must authorize the connection and review its effects; Epistemic LAS remains responsible for its own obligations and for subprocessors it uses as required by law and the data processing agreement.
10. Privacy, data processing, and confidentiality
The Privacy Policy explains controller processing. When Epistemic LAS acts as processor, the data processing agreement must define instructions, measures, subprocessors, transfers, assistance, audit, and data disposition. Each party protects confidential information received and uses it only for the contracted relationship, unless legally required otherwise.
11. Security and shared responsibilities
Epistemic LAS applies risk-proportionate controls described in Data Security. The Institution configures access, protects devices, classifies information, trains users, and avoids submitting unnecessary data. No system eliminates every risk, and each party must promptly report a relevant incident.
12. Availability, maintenance, changes, and support
The Service may be maintained and evolved while preserving its essential purpose. Reasonable notice of material changes or planned maintenance will be provided where practicable. Service levels, support, capacity, windows, and timelines are exclusively those agreed in the Order; this page does not create a separate SLA.
13. Suspension
Access may be restricted to the extent necessary to address a security risk, unlawful use, material breach, legal obligation, or contractually defined non-payment. Except in urgent cases or where legally prohibited, the Institution will be informed and given a reasonable opportunity to remedy. Suspension does not authorize data use or retention outside the contract.
14. Warranties, results, and institutional decisions
Epistemic LAS provides evidence and assessment tools, but results depend on the Institution’s data, instruments, criteria, configuration, and use. The Service does not replace professional, educational, legal, or employment judgment and does not independently guarantee an academic outcome, accreditation, financial return, or correct decision. Enforceable warranties are those in the Order and mandatory law.
15. Liability
Risk allocation, exclusions, indemnities, and liability limits must be stated in the signed contract and comply with mandatory law. This page does not independently create a liability cap, waiver of rights, or additional exclusion. Each party must reasonably mitigate loss and document a claim.
16. Term, termination, and data disposition
Term, renewal, and termination follow the Order. On termination, access ends except for an agreed transition period. Export, return, restriction, or deletion of Institution Data is performed under the contract, data processing agreement, retention schedule, and legal obligations. Provisions that by their nature should survive remain effective.
17. Changes, notices, complaints, and governing law
Material changes will be published with a new date and, when affecting an active relationship, communicated through the contractual channel. They will not apply retroactively to reduce agreed rights without a valid basis.
Notices, assignment, entire agreement, severability, non-waiver, governing law, and jurisdiction are those provided in the signed contract and mandatory rules. In the absence of an applicable provision, these terms are interpreted under Spanish law. Questions or complaints: info@epistemic-las.com.